Location: Brighton
Salary: Unspecified
My Client has an exciting opportunity for a highly motivated Credit Controller to join there fast-paced Customer Financial Services team. Based in Central London, the team is responsible for the whole of the Europe, Middle East and Africa region.
The successful individual will be responsible for ensuring the timely receipt of invoices, answering all customer queries (including checking and following up on overdue accounts) and will work alongside internal departments, such as Sales, Communications and Installations to answer clients' queries. You will also work alongside our New York billing team to resolve pricing issues and terminal inventory disputes, as well as attend regular team meetings with Sales to build strong working relationships and identify key areas for improvement. The role will also involve attending client visits when necessary.
Applicants should have experience of working within a high volume Credit Control environment and possess excellent communication and customer service skills, along with the ability to multi task and work to deadlines.
Other responsibilities will include:
-Logging all collection notes on database or the internal ticketing system.
-Terminal Inventory: Showing clients how to track terminal inventory through Sid reports, advising of change activity, current subscriptions and real-time/3rd party services received for each user.
-Advising clients of costs due to removals/relocations/conversions and helping them with their own internal budgets.
-Analyzing MS-Excel spreadsheets to assist clients with their costing and analysis.
Requirements:
-Bachelors degree or equivalent work experience.
-Fluency in Portuguese required.
-Fully proficient in Excel.
-Invoice processing experience.
-Experience of SAP and an internal ticketing system is an advantage.
-Keen interest in financial markets.
-Experience of client visits is desirable.
The successful individual will be responsible for ensuring the timely receipt of invoices, answering all customer queries (including checking and following up on overdue accounts) and will work alongside internal departments, such as Sales, Communications and Installations to answer clients' queries. You will also work alongside our New York billing team to resolve pricing issues and terminal inventory disputes, as well as attend regular team meetings with Sales to build strong working relationships and identify key areas for improvement. The role will also involve attending client visits when necessary.
Applicants should have experience of working within a high volume Credit Control environment and possess excellent communication and customer service skills, along with the ability to multi task and work to deadlines.
Other responsibilities will include:
-Logging all collection notes on database or the internal ticketing system.
-Terminal Inventory: Showing clients how to track terminal inventory through Sid reports, advising of change activity, current subscriptions and real-time/3rd party services received for each user.
-Advising clients of costs due to removals/relocations/conversions and helping them with their own internal budgets.
-Analyzing MS-Excel spreadsheets to assist clients with their costing and analysis.
Requirements:
-Bachelors degree or equivalent work experience.
-Fluency in Portuguese required.
-Fully proficient in Excel.
-Invoice processing experience.
-Experience of SAP and an internal ticketing system is an advantage.
-Keen interest in financial markets.
-Experience of client visits is desirable.
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