Spanish and Portuguese Customer Services Representative

Added: 08 December 2012

Location: Brighton

Salary: £18000
Apply: http://www.totaljobs.com/JobSearch/JobDetails.aspx?JobId=52351032&Keywords=portuguese&Sort=2

Kimberly-Clark is a leading global company employing 56,000 people worldwide and posting sales of US$19.7 billion in 2010. Headquartered in Dallas, Texas, with operations in 36 countries, Kimberly-Clark`s global brands are sold in more than 150 countries. Every day, 1.3 billion people trust Kimberly-Clark's essential products and the solutions they provide to make their lives better. With well-known core brands such as KLEENEX?, SCOTT?, ANDREX?, HUGGIES?, PULL-UPS?, KOTEX?, POISE? AND DEPEND?, we hold the No. 1 or No. 2 share position globally in more than 80 countries. Globally, medical professionals turn to Kimberly-Clark Health Care for a wide portfolio of solutions essential to the health and hygiene of their patients and staff. Even when they're not at home, people all around the world use Kimberly-Clark Professional's washroom, workplace, safety and do-it-yourself solutions.

Job Description
We are recruiting for a Spanish and Portuguese Speaking customer service team member to join the successful shared service centre in Brighton. The successful candidate will be required to interact and communicate with our customers and provide expert knowledge to various business functions. Each Team Member looks after a portfolio of accounts ensuring that service levels are met and customer orders are delivered accurately and on time as well as ensuring that stock levels at the customer`s distributions centres / warehouses are within required levels. Team Members are in charge of stock levels and placing orders for the customer. The successful candidate must be fluent in Spanish, Portuguese and English, be reliable, personable and have the ability to build strong relationships.

Duties & Responsibilities
* Check incoming orders on the company`s system for missing information and discrepancies
* Ensure stock is available
* Liaise with distribution to ensure order is delivered on time
* Make changes to orders as directed by customers
* Releasing orders
* Deal with enquiries from internal and external customers via fax, email and telephone
* Report writing

The Individual
* Fluent and Spanish, Portuguese and English; additional European languages are desirable
* Proficient in MS Office and have proven experience using Excel and Outlook. Experience of SAP highly desirable.
* Excellent time management
* Ability to prioritise work
* Data analysis
* Relationship building
* Data manipulation
* Hands on approach
* Able to communicate effectively using best channels for purpose
* Confident communicator with the ability to challenge as required
* Customer focus